How the process works
Medville handles the coordination with your doctor and insurance provider, making the process simple from start to finish.
The whole process, made clear in three steps.
From call to resupply
The process at a glance
Get a clear view of the journey, from your initial call through insurance coordination and ongoing supply deliveries.
The detailed process
Each stage outlines the work our team completes to keep your CGM supplies moving forward.
Step01 · Your first conversation
Complete our short eligibility form with your basic information so we can get started.
We introduce the CGM option and collect your contact, insurance, and diabetes information.
Step02 · Coverage and eligibility
Our team reviews the information you provide and checks available coverage information to help determine your potential eligibility.
We contact your clinic to confirm your diabetes care and the key office details.
We evaluate clinical and insurance information against the applicable CGM coverage requirements.
We request the medical records, prescription, and supporting documents from your provider.
We check documents for accuracy, completion, and payer requirements.
We verify coverage and obtain required authorization or follow-up information.
Step03 · Delivery and ongoing support
We will contact you to explain what we found, answer your questions, and help you understand the next steps.
Once requirements are met, we process the order for the appropriate CGM and supplies.
We ship the CGM directly to your home.
We help with questions, concerns, and equipment or supply issues.
We maintain eligibility and documentation while supporting ongoing resupply shipments.
The full care path
Medville stays with your order from the first conversation through recurring deliveries.
Check My Eligibility